App doesnt tell you when a class is cancelled. I was told I could book my personal training sessions online but the app nor website maintained an updated list of available trainers especially for new trainers joining so you cant book - need to text the trainer specifically.
Check-ins arent always recorded accurately either (ie. it shows you havent checked in when you did) so if youre using that to track attendance theyre a bit off.
Lastly, the "contact us" is crap. It opens up an email in the app but then it asks you to add your membership barcode to the subject line. You have to get out of the email, find it, memorize it coz you cant copy it, then go back to the email and type it out. Its 2016!